FAQ

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FAQ

1.Are you a manufacturing company or a trading company ?+

We are a Taiwanese-based company with a manufacturing factory located in Jiangsu, China. We specialize in the production and R&D of high-quality commercial refrigeration equipment.

2.Do you accept OEM/ODM projects ?+

Yes, we offer various options for customization. These include private labeling on our products, the ability to change compressor brand, refrigerant, color, and more.

3.What sets Skadi apart from other manufacturers ?+

At Skadi, we provide a comprehensive tracking and inspection system to oversee every detail of our products. We also send timely email updates to our customers throughout the production process. Additionally, we offer a rebate policy for our long-term business partners.

4.Can I request a sample first ?+

Certainly! We welcome trial orders and will be happy to provide you with a sample.

5.What is the minimum order quantity ?+

The minimum order quantity is 10 units. Please note that we do not sell directly to end users.

6.What is your warranty policy ?+

We provide a one-year basic protection warranty, along with 2% spare parts coverage.

7.Do you offer technical support ?+

Yes, we offer video demonstrations for installation and maintenance purposes to assist you with technical support.

8.Are there any special discounts for buyers ?+

We employ various methods to reduce costs and stimulate sales growth. These include tailored sales promotions, exclusive agents who provide robust marketing & technical support, annual rebates to reward customer loyalty, and special seasonal promotions that cater to customer needs and preferences.

9.What are the available payment options ?+

We accept payment through West Union, PayPal, T/T (bank transfer), L/C (letter of credit), and other negotiable payment terms.

The Fridge for Smart People

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